Policies, in plain words

A lockbox, or a named person who lets us in. We write a code on our schedule for this job only and delete it when the job closes. We set or clear an alarm only on your written instructions.

Tell us within two business days of the reveal date, with a photo if you can. We come back to the item at no charge. It applies to items on the written scope.

Tell us the same day if you can. We photograph the starting condition at the walkthrough, so we can compare. We carry general liability insurance, and a certificate is sent on request.

Reveal dates move. Tell us two business days before and we move the crew without charge. After that, or if we arrive and cannot get in, the deposit covers the crew's time.

Photos go only to the person who booked us and anyone they name. We don't post a project's photos anywhere without the written okay of its owner and designer.

Repairs, sealing and painting. Bulk debris. Lifts, scaffolds and roofs. Lead, asbestos and mold. Each is a different trade, and we will say who to call.